- If Goods are ordered via Bunzl’s website https://www.bunzlexpress.com.au, Bunzl will arrange for delivery of the Goods as follows:
- If the order is made by the Customer between 9am and 5pm, Monday to Friday, then the order shall be dispatched the next business day.
- Any order made outside of the hours 9am and 5pm, Monday to Friday shall have the order dispatched within 2 days or on the next business day, as determined solely by Bunzl. Bunzl will not dispatch on weekends.
- The Customer will be notified via email once the Customer’s order has been dispatched, and this email will include all tracking details relating to the Customer’s order.
- Changes to the Customer’s order's delivery status will be indicated via your tracking or consignment number on the courier website.
- All orders are delivered via StarTrack Express and may require a signature.
- Bunzl cannot guarantee delivery times and as such will not provide a time frame for delivery.
- Dispatch of orders may be delayed where payment or address information requires verification or correction prior to dispatch.
- If there is an issue fulfilling the Customer’s order, the Customer will be contacted via phone and a manual refund will be provided.
- If the Customer’s order is lost or damaged in transit, please contact Bunzl to discuss the lost or damaged order. In the event that the lost or damaged order cannot be resolved via a phone conversation, the Customer can send Bunzl’s customer service an email to notify them of the lost or damaged order.
- Delivery is only available within Australia for Bunzl Express customers and guests.
Please note: we cannot post volumetric orders to PO boxes. Please send your order to an alternative address as our courier for volumetric packages does not deliver to PO boxes.
Free shipping is offered on orders valued at over $200ex GST. This excludes volumetric (bulky) orders, orders 21kg and over, and locations classified as regional by the Australian Post database.
Track your order
You will be asked to create an account on your first order with Bunzl Express. This will allow you to check the status and track the progress of your order(s). We will also notify you using the email address provided on your account when your items have been collected by our delivery partner. The tracking link will be made available to you in the email and via your Bunzl Express account.